FAQ

No two renovation projects are identical. In order to decide the budget for your window or door replacement project, we will need to wholly understand your wants and needs. Arrange a no-obligation, in-home consultation and we’ll be able to offer you a free quote at your consultation. A Pella® design specialist will work with you to comprehend your plan, choose high-quality products and take measurements for your replacements.

In addition to creating high-quality products in various styles, we also have payment and finance options to help make your replacement project affordable.

It’s our mission to make certain that we answer each of your questions about windows and doors from Pella of Asheville. We’ll take a look at all the features and options available to you, including material choices and energy-efficient possibilities. To be sure we can cover everything, we recommend you allow about two hours for your consultation session.

Your in-home consultation is crucial to ensuring your satisfaction with your window and door replacement. It will help you pick the perfect windows or doors for your Asheville-area home and your budget. It’s best to arrange your no-obligation, in-home consultation when all of the decision-makers are able to be present. Our Pella® expert designer will address a variety of common questions like:

  • Which materials (vinyl, wood or fiberglass) are best suited for your Asheville-area home?
  • Which functional features do you want your windows or doors to have?
  • What level of energy efficiency is ideal for your home?
  • Which colors do you prefer?

Accurately quoting your replacement windows or entry door project is dependent on the information we receive during the in-home consultation. You can read more about in-home consultations here.

Installations of replacement windows and doors from Pella of Asheville are led by a Pella® Expert InstallerSM. Under his or her supervision, Pella-certified installers will get your windows or doors installed. They must sit through a thorough set of training courses to ensure your windows and doors are properly installed and adhere to Pella’s warranty criteria. You can read more about your no-mess, no-guess installation day here.

Before they can be employed, Pella requires installers to pass a drug test and background check. Our installers are fully protected by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also protected for 10 years under the installation limited warranty and service agreement.

Pella® products meet or exceed ENERGY STAR®-certification in all 50 states and the majority of Canada. How will this affect you? Not only could you notice a decrease in your heating and cooling costs, but you will help lower your impact on the environment.

The perk of Pella® vinyl windows is that you won’t have to paint them. They are available in a number of colors, so you’ll find a color that goes with your house. We do not endorse painting your vinyl products; this will nullify your warranty.

Pella of Asheville offers services and support that larger stores aren’t able to. Our knowledgeable staff has skill in selling, installing and servicing Pella® windows and doors. You’ll have a devoted Pella sales team, consisting of a project manager, local service technicians and quality installers. We typically use the term “single-source accountability.” All you have to do is get ahold of our office, your sales representative or your project manager with any questions or concerns you have, and we will get to work resolving the issue.

There are many reasons why Asheville-area folks pick Pella of Asheville for their replacement window and door needs. Our success is reliant on customer satisfaction, not stock prices. All of our high-quality windows and doors are created with care and serviced by Pella’s top-of-the-line Direct Sales Network. Unlike other manufacturers who sell exclusively through third-party channels, Pella of Asheville has a dedicated window and entry door showroom. This distinct way of doing business provides you a highly personal experience with the help of a local Pella®-certified team. Whether you are searching for the beauty of wood, the strength of fiberglass or the low maintenance of vinyl—Pella of Asheville has a superior-quality, energy-efficient and reliable solution.

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